Blog - Operational Problem Solving

Being persistent and precise, pays off when problem solving.

A client was assisted with an internal problem solving session.  A lot of time was spent analyzing a long standing problem.  This problem was a "worst ever."

Finding and resolving the root cause of any problem is a fundamental focus of problem solving and decision making. Quite a number of typical methodologies are available to do root cause analysis but regardless of the tool to be used, any process should include at least the following steps or sub processes:

I’ve been working with Root Cause Analysis practices for the last 29 years and never found so many different views on Root Cause as in the IT Industry. The term “root cause” is loosely used to describe many kinds of causes and we need to clarify this first.

Recently I attended my 40^th college reunion. I saw lots of old friends and I enjoyed lots of small talk with people whose names I could recall but not their faces. I had a revealing and rewarding discussion with one of my classmates who had made a big name and a small fortune for himself in the business world. When he asked what I was up to, I kept my response deliberately vague. I replied “Consulting.”  

He pressed me. “What type?”