Reduce Rework & Downtime

IT CSI Strategy Consulting:
Do More With Less & Reduce Costs By Eliminating Downtime & Rework Practices!

DOWNTIME and REWORK are the visible manifestation of system and resource inefficiencies and ever increasing costs, causing high levels of frustration. What do we do that is different?

We are insanely focused on the relevant detail of incidents and problems, because the “devil lies in the detail.” We drive “specificity” in order for everyone to get to the bottom of the issue. We are “hell-bound” on fixing the causes rather than living and dealing with effects over and over. We empower IT staff to solve incidents and problems at source.

Improve Alignment

Find Ways to Reduce Rework

REDUCE ESCALATIONS

Empowering staff to resolve incidents and other issues at source will reduce and even stop unnecessary escalation of decisions and problem issues.

ELIMINATE ROLLBACKS

Proper investigation of system, upgrade and modification weak spots before implementation will ensure a successful upgrade at first attempt. 

ELIMINATE POOR DECISION MAKING

Effective stakeholder analysis and involvement will ensure quality and comprehensive data assessment, which in turn will foster better buy-in for implementations 

REDUCE RECURRING INCIDENTS

Using tools to enable staff to find the accurate technical and root causes on an incident will ensure that they are solved quickly, accurately and permanently

Eliminate Rollbacks

Find Ways to Reduce Downtime 

VOID SECURITY BREACHES

Embed and socialize specific assessment techniques (Cyber Security HeatMap) and coach in-house experts to facilitate effective solutions.

 MANAGE TEST FAILURES

Evaluating design and development work in such a way to effectively identify weaknesses and enable staff to fix quickly and accurately.

 REDUCE INVESTIGATION CYCLE TIMES

Embed into existing processes the use of highly effective interrogative questioning techniques and templates to get to the bottom of an incident quicker, more accurately and solve possible recurrence permanently.

 IMPROVE QUALITY OF INFORMATION

Eliminating “trial and error” and “Band-Aid” fixes through the use of quality information brought about by robust process and collaborating with the right information sources

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“Our Recovery Team acquired the specially enhanced skills of how to get the most accurate Incident Statement through the use of their 'object' & 'fault' procedure. We embedded this into our regular questioning and this small step on its own reduced the MTR on incidents by at least 40%-60%.”

Allister McDonald

Major Incident Manager | Unisys

Not every IT shop has the capabilities, time or money to start & finish this journey. We offer three “joint accountability” service options to help you achieve pre-determined improvement outputs.

Transferring Skills to You

With you, we design the best way to impart our proprietary skills to your staff. This would be for basic up to highly expert skill levels empowering them to do incident & problem investigations and find solutions to seemingly unsolvable situations.

Consulting & Facilitation Coaching

We work alongside your subject matter experts to collectively arrive at a mutually agreed answer and implementation plan that would resolve any issue or challenge. We bring the process expertise and you bring the content knowledge.

Building Sustainable Support Systems

 

No initiative of this nature or implementation plan yields payback unless it is used by the teams to guide their investigations & decisions. We work  with your teams to guide how best to use our tools, so it becomes second nature.

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