About Our Business Management Consulting Firm

We help companies

Equip leaders and managers with common decision making and problem solving methods

Deliver better, more predicatable performance

Empower teams across functions and global geographies.

Since 1997, speed, simplicity and fast integration of our tools

to deliver P&L results are hallmarks of working with us.

Contact one of our practice leaders today!

Why Choose Us?

For over 25 years, our global network in 17 countries and territories has been providing high quality advisory services that help our clients do three things: Make Better Decisions, Solve Problems Faster, and Anticipate and Prevent Risks before the problems occur. Our focus on developing easy to use Thinking technologies that can quickly be applied to pressing issues has enabled our clients to increase their customer satisfaction, deliver higher levels of reliability, and expand their reach around the globe- all examples of the immediate application for better quality that the Thinking Dimensions approaches deliver worldwide.

Company

Thinking Dimensions Global is a UK private registered company designed to support high quality delivery while following a common set of processes and beliefs world-wide.

Client services are provided by Thinking Dimensions Global partners and by other independent firms licensed to use the Thinking Dimensions name, logo and/ or proprietary KandF Thinking Technologies. Each Thinking Dimensions' company is separate and legally distinct. Thinking Dimensions Global Pty does not provide services to clients.

Member firms are located in 16 countries. Collectively, there are over 300 global resources. Thinking Dimensions Global is organized around its Strategy, IT CSI and Industrial Problem Solving Service lines. All Partner and Associate firms are certified in KandF Thinking Technologies.

Each Thinking Dimensions company and their partners or associates take responsibility for its management and the quality of its work. Partners and professionals within those firms undertake to act with integrity at all times.

Unless otherwise indicated, references in this website to a 'member firm' or 'member firms' includes references to member firms of Thinking Dimensions Global, other firms licensed by them to use the Thinking Dimensions name and, in each case, firms controlled by them.

Legacy

From Apollo 13 to Thinking Dimensions Global: Chuck Kepner’s Legacy

As one of the founders behind the Thinking Dimensions Global problem solving methodology, Chuck Kepner has a long and storied history as a problem solving expert. In the 1950s, Mr. Kepner worked with Benjamin Tregoe at the RAND Corporation, exploring how people reacted to and processed problem solving information. After leaving the RAND Corporation, Kepner and Tregoe devised their own problem solving and decision making process, K-T Rational Thinking. This processes went on to achieve worldwide recognition and success when NASA engineers and scientists employed it to rescue the astronauts aboard doomed spacecraft Apollo 13.

“Houston, We’ve Got a Problem Here …”

The safe return of the Apollo 13 astronauts was attributed to many factors, among them the quick thinking and implementation of the Problem Analysis root cause analysis questioning methodology devised by Chuck Kepner and Tregoe in their Rational Thinking model. As NASA engineers worked their way through “IS…COULD BE but IS NOT” questions, they were able to identify the new state of affairs on board cause of the incident that the damaged Apollo 13 and come up with a solution to save the astronauts’ lives. On April 17, 1970, the crippled spacecraft splashed down in South Pacific, all three astronauts alive and well.

Although Kepner and Tregoe parted ways, After leaving Kepner-Tregoe, Chuck Kepner continued his groundbreaking work in problem solving, decision-making and root cause analysis, eventually partnering with Matt Fourie, another recognized expert in the burgeoning field of problem solving in the business/professional sector.

Chuck Kepner and Mat-thys Fourie Collaborate to Create Problem-Solving Powerhouse

In 1983, Chuck Kepner was the head of Kepner & Associates while Matt Fourie had established Rational Management Consultants. In 1995, the two opted to pool their collective experiences and investigate a possible new venture using their rational and intuitive problem solving skills. In 1997 Thinking Dimensions International was established and the initial Problem Solving and Decision Making skills workshops were launched.

By the year 2000, Thinking Dimensions had grown into a top international training organization, and by 2001, the company added consulting services, mostly facilitating in-company teams on how to find the root cause of a problem and how to make collaborative decisions.

IT Focus Gives Thinking Dimensions New Direction and Exposure

In 2004, Matt Fourie spearheaded the effort to ‘adopt and adapt’ Thinking Dimensions’ traditional root cause analysis methodology for the IT industry. As a result, Thinking Dimensions now owns various copyrights and trademarks in the IT Industry for Incident and Problem Management, and is a leader in Strategic Transformation using a process based approach as well as IT CSI℠ training and consulting. Thinking Dimensions developed the IT Incident Investigation process and approach to such an extent that it earned an industry award for innovation in this area.

Chuck Kepner’s legacy continues today as Thinking Dimensions Global continues to thrive, grow and innovate around its fundamental areas of expertise – problem solving and decision-making.