--- title: IT Root Cause Analysis Workshop September description: Fix incidents quickly, accurately and permanently, first time every time! image: http://www.thinkingdimensions.com/hs-fs/hub/358589/file-1930372662-png/img/Graphics/New_Graphics/Root_cause.png --- | Powered By | About What We Do Where We Began Who We Are Certified Training Affiliates Practices Strategy IT Continual Service Improvement Operational Problem Solving Resources Blog - Strategy Blog - IT CSI Blog - Operational Problem Solving Kepner Quotes Books Videos Workshops Workshops & Events Alumni Contact | | --- | --- | [![Thinking Dimensions Global](https://www.thinkingdimensions.com/hubfs/TDG%20logo.png "Thinking Dimensions Global") Powered By ](https://www.thinkingdimensions.com) | | | --- | Menu # Calendar 27 Aug'15 # IT Root Cause Analysis Workshop September ## Fix incidents quickly, accurately and permanently, first time every time! Root Cause Analysis helps avoid unnecessary and expensive "Trial & Error" fixes by using a step-by-step critical thinking approach to identify, analyse, resolve and prevent incidents. Due to the highly specialised disciplines in Infrastructure, Database Management, Networking, Security/Risk, Development and Design, IT professionals often lack a common skillset across their silos to solve incidents and problems effectively. ![Root_cause](http://www.thinkingdimensions.com/hs-fs/hub/358589/file-1930372662-png/img/Graphics/New_Graphics/Root_cause.png) ### Who Should Attend? All mid to senior level IT management, project managers SME's and key support staff. This in depth program will provide them with a structured, investigative thinking process and a set of interrogative questions for effective cross-silo collaboration. [Download Brochure](https://www.thinkingdimensions.com/hs-fs/file-742000038-pdf/Documents/ITRCA-Information-TDG-Training.pdf?t=1435550245388) ## Details **When**: Tuesday, 1 September 2015 **Cost**: $895 (USD) Per Participant **Venue**: Reagan National Airport Conference Facilities Download an article on innovation from the legacy behind Thinking Dimensions, Chuck Kepner [![Download Now](https://no-cache.hubspot.com/cta/default/358589/fad4e696-9bbb-4acc-a38f-c834b8e38428.png)](https://cta-redirect.hubspot.com/cta/redirect/358589/fad4e696-9bbb-4acc-a38f-c834b8e38428) ### Menu ### Practices ### Global Contacts **Strategy ****Timothy Lewko**  +1 604 488 4340 [tlewko@thinkingdimensions.ca](mailto:tlewko@thinkingdimensions.ca) **IT CSI ****Mat-thys Fourie**  +1 703 946 1142 [Mat-thys@thinkingdimensions.com](mailto:Mat-thys@thinkingdimensions.com) **Operational Problem Solving ****J. Adriaan du Plessis** +27 0 10 500 0467 [adriaan@thinkingdimensions.co.za](mailto:adriaan@thinkingdimensions.co.za) ### Corporate Office 100 Pall Mall St James, London Greater London, SW1Y 5NQ, UK         ### Connect With Us | [![](https://www.thinkingdimensions.com/hs-fs/hub/358589/file-2597579828-png/TD%20STYLE%202015/facebook-icon.png)](https://www.facebook.com/ThinkingDimensionsGlobalConsulting) | [![](https://www.thinkingdimensions.com/hs-fs/hub/358589/file-2597580168-png/TD%20STYLE%202015/linkedin-icon.png)](http://www.linkedin.com/company/thinking-dimensions-global-consulting) | [![](https://www.thinkingdimensions.com/hs-fs/hub/358589/file-2597574938-png/TD%20STYLE%202015/twitter-icon.png)](https://twitter.com/TD_global) | [![](https://www.thinkingdimensions.com/hs-fs/hub/358589/file-2597540688-png/TD%20STYLE%202015/google+.png)](https://plus.google.com/+Thinkingdimensionsglobal) | | --- | --- | --- | --- | [![Thinking Dimensions Global](https://www.thinkingdimensions.com/hs-fs/hubfs/img/Logos/Thinking-Dimensions-New-Logo-FINAL-7-457368-edited.png?width=863&name=Thinking-Dimensions-New-Logo-FINAL-7-457368-edited.png "Thinking Dimensions Global")](https://www.thinkingdimensions.com) [![KEPNERandFOURIE](https://www.thinkingdimensions.com/hs-fs/hubfs/img/Logos/KF-white-416x72.png?width=416&name=KF-white-416x72.png "KEPNERandFOURIE")](https://www.thinkingdimensions.com) Thinking Dimensions Global (PTY) Limited Copyright 2017 ![](https://googleads.g.doubleclick.net/pagead/viewthroughconversion/871691188/?guid=ON&script=0)