Major Incident Management only becomes frustrating when the team cannot restore service or solve the incident in the specified time. Those seemingly more complex incidents that ‘hang around’ for hours or even days are the ones that put teams under the most pressure and call for reasons and/or changes to understand why it took so long.
Core Process and Information Issues in Major Incident Management
By Andrew Sauter on Oct 22, 2014 3:50:21 PM
Topics:
Incident Management
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