Do you know what the right questions to ask are to only get the relevant data to solve an incident and find root cause?
Andrew Sauter

Andrew provides consulting, facilitation and implementation of proven tools and techniques to remove unnecessary costs, for both IT & Business in any industry, by empowering staff and the organization's culture with the essential skills required to address any situation at any level. Andrew’s strength lies in having an in-depth knowledge of IT and IT departments, which enable tangible results to the major IT challenges experienced by Top 1000 companies.
Recent Posts
Capturing the Correct Data is Critical for Finding Root Cause
By Andrew Sauter on Dec 17, 2014 11:03:50 PM
Do you know what the right questions to ask are to only get the relevant data to solve an incident and find root cause?
How to use Risk Analysis for Change Management effectively
By Andrew Sauter on Dec 10, 2014 3:08:00 PM
Do you have the majority of incidents being caused as a result of project or other releases into production?
Do you often have a 'Bad Feeling' about a changes that are going in?
Thats right, the dreaded RISK word. In most cases Risk analysis conjures up bad thoughts and ways to quickly address the risk tabs in the change record adequately enough to get the change approved. Maybe a quick 'cut & paste" from a similar change? I have seen this, been guilty of doing it, and seen many other poor practices in companies I have worked for and consulted with over the last 28 years in my career.
Finding the Right Fault is the Key to Superior Incident Investigation
By Andrew Sauter on Nov 26, 2014 4:35:00 PM
Managing Stakeholder Expectations during a Major Incident
By Andrew Sauter on Oct 29, 2014 11:34:31 PM
Core Process and Information Issues in Major Incident Management
By Andrew Sauter on Oct 22, 2014 3:50:21 PM