What’s this all about, five men in an IT CSI boat? How ridiculous can you get!
Let me explain. Realistically it is the start of a journey and the launch of our blog on IT CSI (IT – Root Cause Analysis). So I suppose that to some degree explains why the boat analogy and the 5 men I mentioned. The 5 men relate to the characters in Thinking Dimensions Global who I will introduce shortly.
As a general rule the most successful man in life is the man who has the best information –
Benjamin Disraeli (British Prime Minister 1874 - 1880)
The quote from Benjamin Disraeli was taken from a time when information was not as readily available as it is today or to the same level of detail, we only have to look at some of the Victorian newspapers from this time to understand how poorly knowledge and information was presented.
“People ask me questions, lost in confusion
Well – I tell them there’s no problem, only solutions”
John Lennon – “Watching the Wheels “
We at Thinking Dimensions Global have our own definition of Convergent Thinking and yes it does fit in with John Lennon’s lyrics – though he did pen the lyrics before we came up with the definition. We see convergent thinking as “reflecting a tendency to analyse relationships between several parts of a problem and to find useful links, connections or patterns.”
“The problems are solved, not by giving new information, but by arranging what we have known all along.”
Ludwig Wittgenstein Philosopher (1889 – 1951)
As we approach more complex problems to solve we acknowledge that we cannot provide all the information ourselves to work through the required processes.
Using the same old key to unlock IMPROVEMENTS in the IT performance? Want a new key?
How good is your IT incident investigation? CIO’s may answer this question by having this thing in mind: “We seem to fight fires all the time and never have enough time or resources to resolve critical MIS issues permanently.”
Thinking Dimensions is a global network of expert resources using KandF critical thinking tools to ensure individual, teams and companies are a step ahead.
