Using the same old key to unlock IMPROVEMENTS in the IT performance? Want a new key?
How good is your IT incident investigation? CIO’s may answer this question by having this thing in mind: “We seem to fight fires all the time and never have enough time or resources to resolve critical MIS issues permanently.”
Building blocks for successful in-house RCA:
- Senior management understanding and commitment
- Rules of engagement for use in the RCA process
- Measurement metrics
- In-house professional RCA facilitators
