---
title: How good is your IT Incident Investigation?
description: How good is your IT Incident Investigation?
image: https://www.thinkingdimensions.com/hs-fs/file-670078849-jpg/img/370004pa52vt818.jpg
---

[![Thinking_Dimensions_Global_Logo_black.png](https://www.thinkingdimensions.com/hs-fs/hubfs/Thinking-Dimensions-New-Logo-FINAL-1_2.png-1.webp?width=600&height=280&name=Thinking-Dimensions-New-Logo-FINAL-1_2.png-1.webp "Thinking_Dimensions_Global_Logo_black.png")](https://www.thinkingdimensions.com)

![TDG_BLOG_Head](https://www.thinkingdimensions.com/hs-fs/hubfs/TDG_BLOG_Head.jpg?width=2000&name=TDG_BLOG_Head.jpg "TDG_BLOG_Head")

# Blog - IT CSI

## [How good is your IT Incident Investigation?](https://www.thinkingdimensions.com/blog/it-csi/how-good-is-your-it-incident-investigation)

 Jan 29, 2013 3:33:00 PM

![370004pa52vt818](https://www.thinkingdimensions.com/hs-fs/file-670078849-jpg/img/370004pa52vt818.jpg)

Using the same old key to unlock IMPROVEMENTS in the IT performance? Want a new key?

How good is your IT incident investigation? CIO’s may answer this question by having this thing in mind: “We seem to fight fires all the time and never have enough time or resources to resolve critical MIS issues permanently.”

Building blocks for successful in-house RCA:

1. Senior management understanding and commitment
2. Rules of engagement for use in the RCA process
3. Measurement metrics
4. In-house professional RCA facilitators

[![Download Article](https://no-cache.hubspot.com/cta/default/358589/d736fd4a-12d2-4289-a00e-3792bd6139e3.png)](https://cta-redirect.hubspot.com/cta/redirect/358589/d736fd4a-12d2-4289-a00e-3792bd6139e3)

 Topics: [Articles and Insights - IT CSI](https://www.thinkingdimensions.com/blog/it-csi/topic/articles-and-insights-it-csi)

![John Hudson](https://www.thinkingdimensions.com/hs-fs/file-661918014-jpg/img/John_Hudson.jpg?width=100&height=100&name=John_Hudson.jpg)

#### Written by [John Hudson](https://www.thinkingdimensions.com/blog/it-csi/author/john-hudson)

London, UK | Partner of Thinking Dimensions Global   
Mr Hudson focuses on the delivery and support of the RCA suite of KEPNERandFOURIE™ products with particular emphasis within the IT environment. He draws on almost 20 years of experience within the IT industry in the UK and Southern Africa. His particular strengths relate to the development and refining of products and content specific to client needs.

CATEGORIES [IT SERVICE

](https://www.thinkingdimensions.com/blog/it-csi) [OPERATIONS

](https://www.thinkingdimensions.com/blog/industrial-problem-solving) [STRATEGY

](https://www.thinkingdimensions.com/blog/strategy) [KEPNER QUOTES

](https://www.thinkingdimensions.com/blog/kepner)

### Recent Posts

SIGN UP TO OUR NEWSLETTER

Sign up for our newsletter and receive updates that will help your business to grow. Do not waste time, we're here for you.

#### About Us

Thinking Dimensions is a global network of expert resources using KandF critical thinking tools to ensure individual, teams and companies are a **step ****ahead. **

 

**[![Contact Us](https://no-cache.hubspot.com/cta/default/358589/eab47bd9-71d5-4205-a064-aa2f6eb6fe27.png)](https://cta-redirect.hubspot.com/cta/redirect/358589/eab47bd9-71d5-4205-a064-aa2f6eb6fe27)   [Privacy Policy](https://www.thinkingdimensions.com/privacy-page)**

#### Menu

#### Contact Us

[fa icon="phone"] [+44 7890 518 167](tel:%2B44%207890%20518%20167)  

[fa icon="envelope"] [info@thinkingdimensions.com](http://mailto:info@thinkingdimensions.com)

[fa icon="home"] 100 Pall Mall, St James's, London, UK

[**](https://www.facebook.com/ThinkingDimensionsGlobalConsulting) [**](https://www.linkedin.com/company/thinking-dimensions-global-consulting) [**](https://twitter.com/TD_global)

 Copyright 2026 Thinking Dimensions Global. All rights reserved.

[[fa icon="chevron-up"]](https://www.thinkingdimensions.com/blog/it-csi/how-good-is-your-it-incident-investigation#)

[![Thinking_Dimensions_Global_Logo_black.png](https://www.thinkingdimensions.com/hs-fs/hubfs/Thinking-Dimensions-New-Logo-FINAL-1_2.png-1.webp?width=600&height=280&name=Thinking-Dimensions-New-Logo-FINAL-1_2.png-1.webp "Thinking_Dimensions_Global_Logo_black.png")](https://www.thinkingdimensions.com)

[![Contact Us](https://no-cache.hubspot.com/cta/default/358589/eab47bd9-71d5-4205-a064-aa2f6eb6fe27.png)](https://cta-redirect.hubspot.com/cta/redirect/358589/eab47bd9-71d5-4205-a064-aa2f6eb6fe27)

![](https://googleads.g.doubleclick.net/pagead/viewthroughconversion/871691188/?guid=ON&script=0)