Blog - IT CSI

The key lies in asking the right interrogative questions to the right people in order to identify the correct restoration criteria for a quick and accurate restoration. It is easier than you think when you follow a process that can be used in any type of incident. It is all about three components namely; OBJECT, FAULT and UNIQUENESS of the fault.

What do you do if you need to make a decision and one of your most important stakeholders is on the other side of the world?

VIRTUAL COLLABORATION...

Global organizations find it increasingly difficult to deal with decisions and investigations effectively, especially if some of the stakeholders and information sources are not in the same location. How do you ensure you get the best information at all times, especially if your company is located over different time zones?

Time, Money, Service Quality, and People; these factors and the balance between them are the foundation of any improvement initiative. They are fairly easy to identify and measure but do they address the root cause of your woes?

Which one are you?  The challenge in most organizations today is the lack of efficient and capable problem solvers. Problems are caused by either a combination of three components, namely: People, Process and Communications. When crisis or major issues occur in large organizations, blame game is not uncommon. Hence don’t fire or change your staff, but change the way they think and ask questions.

Why it is so difficult to find an accurate and verified root cause… and what to do about it.

Firstly, there is a great deal of confusion about a Root Cause as opposed to a Technical Cause. Secondly, you cannot really determine a verifiable Root Cause before first identifying a Technical Cause.