Root Cause Analysis for IT Professionals
Gain an ITIL-centric skillset that will help you reduce operating costs, slash incident investigation time & overcome project failures.
Over the past few months, we have been compiling some of Chuck Kepner's best quotes about business management, leadership, innovation, decision making, collaboration, and problem solving. Here is a recap of the first 100 #KepnerQuotes! Please leave us a note in the comments section at the bottom of this page, with your favorite quote. These...
1. The Situation: Alignment to the critical few strategic priorities is key. No one has unlimited resources. Every CEO knows it. Every CEO wants it in their company. Most Direct...Read more
How to Avoid this Pitfall (Managing Projects blog 6 of 8) Whenever something goes wrong in a project’s performance it is often blamed on “scope creep.” Scope creep has become such a familiar...Read more
When reviewing the data of many industrials companies, we have found at Thinking Dimensions that there is frequently a “One Size Fits All Pricing” syndrome which is hampering performance and limiting sales. || Read More
With the onslaught of information, speed and complexity of business - the simple foundation of decision making and its criticality for managing organizational effective ness is often overlooked.
CorVel has for a decade achieved much improved strategic planning and execution by working with Tim Lewko and Thinking Dimensions.
-- Gordon Clemons, Chairman and CEO of CorVel (NASDAQ:CRVL)
TDG’s strategic process is thorough and direct. It drives the company to get to the heart of the strategic opportunities and zero in on what global opportunities to pursue and those to terminate.
-- Andrew Warrington, COO - United Conveyor Corporation - Global Industrial with Operations in NA, EMEA and APEC
The structure and common processes provided by KEPNERandFOURIE gave us the platform and confidence to deal with incidents swiftly and accurately. For the first time we are confident that we are finding the real true causes of incidents.
-- Doug Farrell - Manager Major Incidents of a large International Investment Bank
I know the stuff works, because once we get a problem solving team together we normally have the answer (technical cause) within 90 minutes. The KEPNERandFOURIE methodologies are now fundamental in our approach to all incident and problem investigations. We have reduced our "error unknown" list by at least 64%".
-- Liam Edwards - Executive Director – Global Infrastructure