Root Cause Analysis for IT Professionals
Gain an ITIL-centric skillset that will help you reduce operating costs, slash incident investigation time & overcome project failures.
The key lies in asking the right interrogative questions to the right people in order to identify the correct restoration criteria for a quick and accurate restoration. It is easier than you think...Read more
When reviewing the data of many industrials companies, we have found at Thinking Dimensions that there is frequently a “One Size Fits All Pricing” syndrome which is hampering performance and limiting sales. || Read More
With the onslaught of information, speed and complexity of business - the simple foundation of decision making and its criticality for managing organizational effective ness is often overlooked.
CorVel has for a decade achieved much improved strategic planning and execution by working with Tim Lewko and Thinking Dimensions.
-- Gordon Clemons, Chairman and CEO of CorVel (NASDAQ:CRVL)
TDG’s strategic process is thorough and direct. It drives the company to get to the heart of the strategic opportunities and zero in on what global opportunities to pursue and those to terminate.
-- Andrew Warrington, COO - United Conveyor Corporation - Global Industrial with Operations in NA, EMEA and APEC
The structure and common processes provided by KEPNERandFOURIE gave us the platform and confidence to deal with incidents swiftly and accurately. For the first time we are confident that we are finding the real true causes of incidents.
-- Doug Farrell - Manager Major Incidents of a large International Investment Bank
I know the stuff works, because once we get a problem solving team together we normally have the answer (technical cause) within 90 minutes. The KEPNERandFOURIE methodologies are now fundamental in our approach to all incident and problem investigations. We have reduced our "error unknown" list by at least 64%".
-- Liam Edwards - Executive Director – Global Infrastructure