Maintenance departments are normally associated with high costs, long wait times and recurring operational issues. This image could be eradicated within a very short time by understanding the difference between “technical cause” and “root cause.” The emphasis is always on fixing the issue so that we can have production running again.
Let’s look at the diagram below. Any deviation from standard is something that a maintenance technician is trained to diagnose and fix in a very short space of time. The technician’s focus is about finding the technical cause and not so much about finding the root issue.
