As a consultant, I interact with a wide variety of problem solving situations, from Nuclear, Project Office to Information Technology. However diverse the industry the pitfalls are still the same. The following are four interesting but important lessons, when followed would make a world of difference in leading problem solving sessions in 2015.
I’ve been working with Root Cause Analysis practices for the last 29 years and never found so many different views on Root Cause as in the IT Industry. The term “root cause” is loosely used to describe many kinds of causes and we need to clarify this first.
You want to do what?!
Human beings have no problem getting themselves out of trouble, but do have a major problem anticipating potential risks. The pitfall of modern business in most situations is that we are dealing with major new initiatives and constant changes, but we are not seeing the “blind spots”.
So many times, teams would work tirelessly to develop the best possible solution for a company to emerge from a disaster or to achieve a highly valuable objective, just to see all their efforts going up in smoke. We never seem to find a problem with the motivation of the team at the beginning of a project, but somehow that same team loses their motivation and will to effectively implement a solution.
THE ANCHOR FOR SUCCESSFUL DECISION MAKING
Today, let’s talk about the first and most important one – stakeholder inputs. We could make a statement that the level of collaborative inputs equals the level of implementation commitment and we will not be far from the truth. In fact the following equation is most applicable in decision making: