Yes it is different! Project Management practices have evolved into highly professional techniques and tools, but sadly the “managing” part for some reason lagged behind and never enjoyed the same status. This is especially true in the IT community.
If you cannot develop a useful hypothesis for a specific problem situation, you do not have a worthwhile cause to be considered. A hypothesis in itself is a test of your ability to link a cause to that of the incident/fault experienced.
If you want to put fear in the hearts of IT Professionals, ask them to “think out of the box.” It is not that they cannot do it rather than the fact that they are not used to doing that in dealing with IT problems and Incidents.
How do we ensure we get the best information at all times for virtual collaboration, especially if our company is located over different time zones?
Global organizations find it increasingly more difficult to deal with decisions and investigations effectively, especially if some of the stakeholders and information sources are not in the same location. What do you do if you need to make a decision and one of your most important stakeholders is on the other side of the world?
If you could not restore a service within three hours there is something unique about the fault being experienced – do you know what it is?
It is a fair assumption that if you experience an incident that is typical and normally has typical causes then all you have to do is to find which cause is the culprit this time. An example would be when you cannot get logged in to your normal email service. You know from your own experience that only a few things could cause you to be unable to get access. You quickly check these normal factors until you have found the cause and “solved” the situation.
Thinking Dimensions is a global network of expert resources using KandF critical thinking tools to ensure individual, teams and companies are a step ahead.
