Reach incident restoration within five questions – Learn how to use the appropriate “Object” & “Fault” drill to arrive at a quick and accurate service restoration. This is the first component of our popular itRCA™ 2-day workshop.
The second component of our popular itRCA™ 2-day workshop: Use a systematic template-driven thinking approach to get the whole team to agree on the incident root cause, first time every time.
Utilize an Advanced Technical Troubleshooting investigation approach to solve complex and simple problems. Create highly effective collaboration to allow for a consensus solution quickly, accurately and permanently.
Use a highly collaborative approach with appropriate SME stakeholders to arrive at a new solution for both “old” and “new” challenges. The templates and worked questions makes this an effortless thinking approach.
In 1970, our founder's critical thinking tools helped return Apollo 13 safely to earth - under pressure, short on time and no room for error. Let our proven tools work for you.
World Economic Forum (WEF) lists the top 10 skills needed by 2020. Mastering KandF™ critical thinking tools equips you with 8 of 10 desired skill sets by employers. Set yourself apart in the workplace.
"I know the stuff works, because once we get a problem solving team together we normally have the answer (technical cause) within 90 minutes. The KEPNERandFOURIE methodologies are now fundamental in our approach to all incident and problem investigations. We have reduced our 'error unknown' list by at least 64%."
Former Executive Director-Infrastructure Services / Macquarie Investment Bank
"My immediate reaction to these ideas and these philosophies is —practical, accessible and useful.... The ideas will have an immediate impact on your business. A rarity these days."
Former Editor-in-Chief / Entrepreneur Magazine
"Tim Lewko and Thinking Dimensions were brought on board because we needed a common approach to strategy that was practical, decision based and integrated financials. In addition, rather than name brand consultants we wanted a strategy process that forced our executives to sweat through tradeoffs and own implementation."
F. Nicholas (Nick) Grasberger
President and Chief Executive Officer / Harsco Corporation