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Advanced Agile Troubleshooting Techniques

Agile troubleshooting techniques performed by PROJECT STAFF are about using effective, visible and user-friendly tools and templates to allow them to dig deeper into incidents and possible solutions in a structured and repeatable way. The most successful problem investigators are better at asking the right interrogative questions to the right SMEs. They ensure they get certain practices right, which is the key to success:

  • Identifying the CORRECT FAULT – Investigators need to understand that the “devil lies in the detail.” When faced with multiple defects/errors, the aim is to get all the stakeholders to agree on the ‘core fault’ of the incident to be addressed.
  • Investigate all the RELEVANT DIMENSIONS represented in a problem situation – This approach ensures that the team look at all the relevant systemic elements at different and unique angles involved to arrive at the correct solution.
  • Learning how to ask the RIGHT QUESTIONS from the right SMEs to get the right answer! Simply asking the right person uniquely structured questions will deliver the right answer, first time every time!
  • Design the MOST EFFECTIVE SOLUTIONS to remove causes and finding unique solutions for seemingly unsolvable issues typical of multiple sprints.

During a 2-day intensive workshop, you will learn and apply these tools/templates with their unique worked questions and address the all too familiar challenges for today’s “real time” scrum, sprint and other “soft” issues in the Agile environment. 

Anticipated Outputs  What you would acquire in 2 days!

  • The realization that even a complex incident/problem can be reduced to one OBJECT and one FAULT reducing its complexity.
  • A well proven and tested “FACTOR ANALYSIS” that provides the guidelines and increased confidence in using a systematic and repeatable investigation approach that works.
  • Remove irrelevant information very early in the investigation and problem solving process, which eliminates “trial & error” attempts, and has a massive impact on time lines.
  • The understanding that there is always an innovative answer for new challenges.
  • The realization that “soft” issues need to be addressed with “hard” techniques.
  • You can “design” practical and effective solutions for “old & new” problem situations regardless of level of complexity.

Contents: Utilize the KandF™ processes and templates to:

  • Identify the correct object & fault successfully (Object & Fault drill technique).
  • Systematically identify the unique characteristics of the fault (Factor Analysis) with the correct SME sources (SME Analysis) to arrive at the correct core issue.
  • Design “accountability & self-responsibility” practices for the unique challenges of Scrums and Sprints (Resource Alignment Wing).
  • Align stakeholder expectations for each sprint (Stakeholder Analysis).
  • Identify Solution Design Requirements with optimal stakeholder inputs even in virtual environments (Max4™ SolutionWise).
  • Identify risks pro-actively and reach a consensus pro-active solution with actions to mitigate potential incidents (Risk Area Impact & Risk Analysis).

Earned Certifications – Institute for Professional Problem Solvers & PMI

With the completion of this workshop, you would qualify for 16 PDUs towards maintaining your PMP qualification. Additionally, you will also earn a “Foundation Problem Solver” certificate upon completion of the on-line examination with IPPS.



New York, NY

  • 9th-10th Oct, 2019

Los Angeles, CA

  • 9th-10th Oct, 2019 
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New York or Los Angeles. 


Australia / New Zealand

  • 21st-22nd Oct, 2019
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United Kingdom

  • 23rd-24th Oct, 2019
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South Africa

South Africa
  • 22nd-23rd October, 2019
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  • 24th-25th July, 2019
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