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“KEPNERandFOURIE tools have helped us to substantially improve our project lead time by providing the missing link for us in resolving special cause problems by leveraging systematic critical thinking. These are the tools and methodologies that Black Belts and Green Belts cannot afford to go without.”


Don Lynch

Master Black Belt

"I know the stuff works, because once we get a problem solving team together we normally have the answer (technical cause) within 90 minutes. The KEPNERandFOURIE methodologies are now fundamental in our approach to all incident and problem investigations. We have reduced our 'error unknown' list by at least 64%."


Liam Edwards

Former Executive Director

“Our Recovery Team acquired the specially enhanced skills of how to get the most accurate Incident Statement through the use of their 'object' & 'fault' procedure. We embedded this into our regular questioning and this small step on its own reduced the MTR on incidents by at least 40%-60%.”


Allister McDonald

Major Incident Manager, UNISYS