Create: Operations Solutions – The Culprits of Solution Implementation Setbacks and Delays

Oct 13, 2017 6:09:25 PM


Current business operations exist in an information laden environment when compared to just a quarter century ago. This overload of information has a resultant, compounding effect on the ability to think through a business problem. Relevant information used to make a decision is not only overwhelming but it changes quickly as well. Solutions are seldom long lasting and are more often incremental, necessitating changes to the solution previously selected for implementation.

Decision makers would obviously like to incorporate as much relevant information in their decision making processes as possible. Attempting to do so however, results in a much longer decision cycle than anticipated. Who hasn’t heard the pejorative term “analysis paralysis?” Longer decision cycle times are not necessarily negative in respect to the effectiveness of the decision, but they do negatively impact efficiency in terms of delaying implementation.  A delay is a setback in that it postpones the benefits to be derived from implementing the solution. If decision makers continually delay because they do not have ‘all’ the information, then they will never move forward. Unlike The Rolling Stones, time is not on their side. Conversely, if decision makers rush the process, use too little information or overly rely on their intuition, the effort to create solutions will end up in a trial and error mode…and a waste of opportunities and valuable resources.

Information for decision making, in respect of the evaluation of solution requirements, is largely in three groups

  • Information with a high level of certainty, i.e., it is unlikely to change.
  • Information deemed important only by a specific stakeholder (others may consider it irrelevant).
  • Information that is uncertain, i.e., it may change, is incomplete or partially correct.

The KEPNERandFOURIE thinking processes for solution creation, through its structured questioning process, ensures that (a) the needed information is filtered and qualified (b) the information used is maximized in terms of its contribution to deducing a solution.

  • Proper use of the process sorts critically needed information that drives solution requirements from related yet unnecessary information.
  • Information offered as ‘important’ by a stakeholder can be evaluated objectively in the process ensuring that, if relevant,  it is incorporated.
  • Information that is uncertain is filtered by the decision process as risks. Then those uncertainties are qualitatively qualified and provided for in suitable actions to be incorporated in the solution decided upon.

Deciding solutions, using the KandF Solution Creation tools, will ensure that unnecessary trial and error efforts are avoided and that solutions are not unduly delayed due to the nature and volume of information available.

Adriaan du Plessis

Written by Adriaan du Plessis

Johannesburg, South Africa | Managing Director of the Global IT CSI Practice
Adriaan provides consulting, facilitation and implementation services for root cause analysis, decision making and business improvement as well as people development using proven KEPNERandFOURIE™ tools and techniques. As a world-class facilitator he focuses on the use of a divergent set of improvement and thinking tools to assist businesses to enhance value, specifically in Root Cause Analysis, IT Root Cause Analysis and Decision Making.


Sign up for our newsletter and receive updates that will help your business to grow. Do not waste time, we're here for you.