--- title: Reliability - Root Cause Analysis description: The reliability of operations, equipment installations is crucial in the ability of a business to produce ROI. Learn how root cause analysis improves operations image: https://www.thinkingdimensions.com/hubfs/Reliability%20-%20Root%20Cause%20Analysis.png --- [![Thinking_Dimensions_Global_Logo_black.png](https://www.thinkingdimensions.com/hs-fs/hubfs/Thinking-Dimensions-New-Logo-FINAL-1_2.png-1.webp?width=600&height=280&name=Thinking-Dimensions-New-Logo-FINAL-1_2.png-1.webp "Thinking_Dimensions_Global_Logo_black.png")](https://www.thinkingdimensions.com) ![TDG_BLOG_Head](https://www.thinkingdimensions.com/hs-fs/hubfs/TDG_BLOG_Head.jpg?width=2000&name=TDG_BLOG_Head.jpg "TDG_BLOG_Head") # Blog - Operational Problem Solving ## [Reliability - Root Cause Analysis](https://www.thinkingdimensions.com/blog/industrial-problem-solving/reliability-root-cause-analysis) Jun 16, 2017 10:18:13 PM ***![Reliability - Root Cause Analysis.png](https://www.thinkingdimensions.com/hs-fs/hubfs/Reliability%20-%20Root%20Cause%20Analysis.png?width=560&height=315&name=Reliability%20-%20Root%20Cause%20Analysis.png)*** ***Problems Your Maintenance Department May not be even aware of*** The reliability of operations, equipment and plant installations is paramount in the ability of a business to continuously produce product and revenue. The high reliability of operations and equipment should be the norm for a planned future period, beyond which it can be expected that failures or some kind of deficiencies may start to arise.  *Quite often, plant and equipment fails, unexpectedly and often there is often no understanding as to why the failure occurred.* Maintenance departments focus on the restoration of operations, ensuring that production can resume, but long term there is often a failure in attempting to explain the incident of breakdown, relating to a recurrence of the problem. The deficiency occurs, often repeatedly, since the root cause of the initial failure was not determined nor addressed, consequently the probability that the event will recur is higher than should be the case. Explaining the direct technical cause of an incident, whether process,  product or equipment failure is not sufficient.  Looking beyond the technical cause and identifying the underlying systemic cause, with verifiable evidence, is imperative to improve future reliability. Root Cause analysis must drill down beyond visible technical reason for a problem. Managers and Operations staff need to be equipped with a thinking processes to drill down to root cause effectively. In drilling down to root cause, they need the ability to collaborate effectively with all stakeholders ensuring that co-operation between stakeholders is positive and non threatening. **KEPNERandFOURIE CauseWise** was developed specifically to ensure that the problem can be managed in a collaborative process, allowing drill down beyond technical cause. Implementing a collaborative root cause analysis process will require the following high level steps to be followed | **A Logical Thinking Process** | **The RCA Thinking Process** | | --- | --- | | *Gather Information* | *Identify the Problem* | | *Organise Information* | *Find Root Cause* | | *Analyse Information* | *Take Action to Fix the Problem* | | *Conclusions* | *Prevent Recurrence* | ** Implementing a proper root cause analysis thinking process has the following advantages:** - Reduction in time spent doing root cause analysis - Production operations can be restored quicker - Improved Collaboration between stakeholders - Lower Probability of an Incident Recurring.   Topics: [Root Cause Analysis](https://www.thinkingdimensions.com/blog/industrial-problem-solving/topic/root-cause-analysis) ![Adriaan du Plessis](https://www.thinkingdimensions.com/hs-fs/file-666945316-jpg/img/J._Adriaan_du_Plessis.jpg?width=100&height=100&name=J._Adriaan_du_Plessis.jpg) #### Written by [Adriaan du Plessis](https://www.thinkingdimensions.com/blog/industrial-problem-solving/author/adriaan-du-plessis) Johannesburg, South Africa | Managing Director of the Global IT CSI Practice Adriaan provides consulting, facilitation and implementation services for root cause analysis, decision making and business improvement as well as people development using proven KEPNERandFOURIE™ tools and techniques. As a world-class facilitator he focuses on the use of a divergent set of improvement and thinking tools to assist businesses to enhance value, specifically in Root Cause Analysis, IT Root Cause Analysis and Decision Making. CATEGORIES [IT SERVICE ](https://www.thinkingdimensions.com/blog/it-csi) [OPERATIONS ](https://www.thinkingdimensions.com/blog/industrial-problem-solving) [STRATEGY ](https://www.thinkingdimensions.com/blog/strategy) [KEPNER QUOTES ](https://www.thinkingdimensions.com/blog/kepner) ### Recent Posts SIGN UP TO OUR NEWSLETTER Sign up for our newsletter and receive updates that will help your business to grow. 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