Nothing beats a well-trained skilled team with specific roles and good leadership.
We see teams like these all the time in various sporting events. The skilled team using a specific model with a resolution process, including the appropriate tools and techniques, will beat a chaotic situation every time.
For any team to be successful and highly skilled in doing “Major Incident Management”, it would require at least three elements. They are the following;
Accurate Incident Statement – Make absolutely sure you have the right starting point. This has a major ‘knock-on effect’.
Roles and Responsibilities – Use various individuals of teams with clear roles and responsibilities to address various independent aspects of the incident.
Structure and Process – Use a process approach and stick to it!
