Fix incidents quickly, accurately and permanently, first time every time!
Root Cause Analysis helps avoid unnecessary and expensive "Trial & Error" fixes by using a step-by-step critical thinking approach to identify, analyse, resolve and prevent incidents. Due to the highly specialised disciplines in Infrastructure, Database Management, Networking, Security/Risk, Development and Design, IT professionals often lack a common skillset across their silos to solve incidents and problems effectively.
Who Should Attend?
All mid to senior level IT management, project managers SME's and key support staff. This in depth program will provide them with a structured, investigative thinking process and a set of interrogative questions for effective cross-silo collaboration.
