Finding and resolving the root cause of any problem is a fundamental focus of problem solving and decision making. Quite a number of typical methodologies are available to do root cause analysis but regardless of the tool to be used, any process should include at least the following steps or sub processes:
Solving problems and creating optimum solutions is often not as simple as just following a linear facilitation process and getting to answers. Added complexity and involvement of several stakeholders requires an approach that can align different inputs towards sustainable solutions. However, from experience, we know that the more input from different sources the higher the risk of lengthy discussions and diverse non-focused results with extensive wasted time and cost.