In an incident situation,we are always looking for that “Silver Bullet” question – the one question that would bring some insight to the incident being experienced. The good news is that there is such a question; in fact there are a few of these questions that could provide you with that insight needed. We call that the “but not” question.
One of the most important questions to ask yourself in attempting to solve an incident quickly, accurately and permanently is to ask the following three questions:
Over the years as a consultant, I’ve learned how to listen to what people are saying, albeit doing it for a different reason you might have had in mind. I am doing it to eliminate the “noise” and “clutter” normally surrounding problem solving sessions. This might surprise you, but the biggest obstacle in solving problems and incidents effectively, is the human nature to “elevate” or escalate things in order to get the appropriate attention of the other person.
The key lies in asking the right interrogative questions to the right people in order to identify the correct restoration criteria for a quick and accurate restoration. It is easier than you think when you follow a process that can be used in any type of incident. It is all about three components namely; OBJECT, FAULT and UNIQUENESS of the fault.
What do you do if you need to make a decision and one of your most important stakeholders is on the other side of the world?
Global organizations find it increasingly difficult to deal with decisions and investigations effectively, especially if some of the stakeholders and information sources are not in the same location. How do you ensure you get the best information at all times, especially if your company is located over different time zones?
Thinking Dimensions is a global network of expert resources using KandF critical thinking tools to ensure individual, teams and companies are a step ahead.
