Blog - IT CSI

Time, Money, Service Quality, and People; these factors and the balance between them are the foundation of any improvement initiative. They are fairly easy to identify and measure but do they address the root cause of your woes?

Which one are you?  The challenge in most organizations today is the lack of efficient and capable problem solvers. Problems are caused by either a combination of three components, namely: People, Process and Communications. When crisis or major issues occur in large organizations, blame game is not uncommon. Hence don’t fire or change your staff, but change the way they think and ask questions.

Why it is so difficult to find an accurate and verified root cause… and what to do about it.

Firstly, there is a great deal of confusion about a Root Cause as opposed to a Technical Cause. Secondly, you cannot really determine a verifiable Root Cause before first identifying a Technical Cause.

It does not matter how good your planning is or how well you’ve put your project plan together, there will always be unforeseen circumstances that need to be resolved!

As a project manager, the problem solving process is normally started when any of the following situations arise:

This is the most misunderstood concept in managing projects.

(Managing Projects blog 7 of 8)

Whenever we get involved with a team to help them to rescue their project, we quickly encounter the term “not aligned.” I mean this happens 100% of the time, which means there is always an element of misalignment. Here are a few examples: