--- title: Blog - IT CSI | Mat-thys Fourie (2) description: "Washington, DC, United States | Founder & Chairman of Thinking Dimensions Global
Mr. Fourie is a thought leader on how IT professionals apply Incident Investigation techniques on a repeatable and sustainable basis within their organizations. His strength lies in customizing and embedding the various techniques within existing CSI, Incident and Problem Management practices.
(2)" --- [![Thinking_Dimensions_Global_Logo_black.png](https://www.thinkingdimensions.com/hs-fs/hubfs/Thinking-Dimensions-New-Logo-FINAL-1_2.png-1.webp?width=600&height=280&name=Thinking-Dimensions-New-Logo-FINAL-1_2.png-1.webp "Thinking_Dimensions_Global_Logo_black.png")](https://www.thinkingdimensions.com) ![TDG_BLOG_Head](https://www.thinkingdimensions.com/hs-fs/hubfs/TDG_BLOG_Head.jpg?width=2000&name=TDG_BLOG_Head.jpg "TDG_BLOG_Head") # Blog - IT CSI ## Mat-thys Fourie ![](https://www.thinkingdimensions.com/hs-fs/file-661914944-jpg/img/Mat-thys_Fourie.jpg?width=35&name=Mat-thys_Fourie.jpg) Washington, DC, United States | Founder & Chairman of Thinking Dimensions Global Mr. Fourie is a thought leader on how IT professionals apply Incident Investigation techniques on a repeatable and sustainable basis within their organizations. His strength lies in customizing and embedding the various techniques within existing CSI, Incident and Problem Management practices. ## Recent Posts ## [How to Improve IT Problem Solving Maturity Levels](https://www.thinkingdimensions.com/blog/it-csi/how-to-improve-it-problem-solving-maturity-levels) By [Mat-thys Fourie](https://www.thinkingdimensions.com/blog/it-csi/author/mat-thys-fourie) on Oct 6, 2017 11:46:52 PM [![](https://www.thinkingdimensions.com/hubfs/img/Blog_Photos/ITProblemMaturityLevels.png) ](https://www.thinkingdimensions.com/blog/it-csi/how-to-improve-it-problem-solving-maturity-levels) Topics: [Blogs - IT CSI](https://www.thinkingdimensions.com/blog/it-csi/topic/blogs-it-csi) [IT Problem Solving](https://www.thinkingdimensions.com/blog/it-csi/topic/it-problem-solving) [ITRCA](https://www.thinkingdimensions.com/blog/it-csi/topic/itrca) [Continue Reading](https://www.thinkingdimensions.com/blog/it-csi/how-to-improve-it-problem-solving-maturity-levels) ## [Rapid Incident Restoration within 5 Questions](https://www.thinkingdimensions.com/blog/it-csi/rapid-incident-restoration-within-5-questions) By [Mat-thys Fourie](https://www.thinkingdimensions.com/blog/it-csi/author/mat-thys-fourie) on Aug 9, 2017 10:15:00 PM [![](https://www.thinkingdimensions.com/hubfs/img/Blog_Photos/rapidincidentrestoration.jpg) ](https://www.thinkingdimensions.com/blog/it-csi/rapid-incident-restoration-within-5-questions) #### **How to identify the reason an incident occurred by asking just 5 questions? (And these are not the 5 WHYs...)** Our approach is surprisingly simple, single-minded and focused. Every action is based on finding the **CORRECT****FAULT!** Almost every time when our consultants get involved with a Bridge Team trying to restore an action, we find them floundering to identify the correct fault. All we do differently to what has been tried before is ask searing questions of the SMEs that focus on the fault. Topics: [Incident Management](https://www.thinkingdimensions.com/blog/it-csi/topic/incident-management) [Continue Reading](https://www.thinkingdimensions.com/blog/it-csi/rapid-incident-restoration-within-5-questions) ## [RESILIENCY PLANS! WHAT IS THAT?](https://www.thinkingdimensions.com/blog/it-csi/resiliency-plans-what-is-that) By [Mat-thys Fourie](https://www.thinkingdimensions.com/blog/it-csi/author/mat-thys-fourie) on Aug 3, 2017 9:41:13 PM [![](https://www.thinkingdimensions.com/hubfs/Resiliency%20Plan!%20What%20is%20that.png) ](https://www.thinkingdimensions.com/blog/it-csi/resiliency-plans-what-is-that) ***(There are little support for our resiliency plan!)*** Topics: [selfcyber](https://www.thinkingdimensions.com/blog/it-csi/topic/selfcyber) [Continue Reading](https://www.thinkingdimensions.com/blog/it-csi/resiliency-plans-what-is-that) ## [Understanding the Real Meaning Of a Root Cause](https://www.thinkingdimensions.com/blog/it-csi/understanding-the-real-meaning-of-a-root-cause) By [Mat-thys Fourie](https://www.thinkingdimensions.com/blog/it-csi/author/mat-thys-fourie) on Mar 17, 2017 3:26:19 PM [![](https://www.thinkingdimensions.com/hubfs/Understanding%20the%20Real%20Meaning%20Of%20a%20Root%20Cause.png) ](https://www.thinkingdimensions.com/blog/it-csi/understanding-the-real-meaning-of-a-root-cause)   Most IT Professionals do not make the [distinction between the Technical Cause of a problem and its Root Cause](https://www.thinkingdimensions.com/resources/blog/it-csi/that-is-root-cause-really). These terms are often used inter-changeably or worse case, there is no distinction made between them at all. The IT Professional who “gets this” distinction has a major advantage over his/her colleagues in [determining a Root Cause quicker, cheaper and permanently](https://www.thinkingdimensions.com/practices/itcsi). The trend of recognizing this distinction will grow in the years to come.   Topics: [Blogs - IT CSI](https://www.thinkingdimensions.com/blog/it-csi/topic/blogs-it-csi) [Root Cause Analysis](https://www.thinkingdimensions.com/blog/it-csi/topic/root-cause-analysis) [Continue Reading](https://www.thinkingdimensions.com/blog/it-csi/understanding-the-real-meaning-of-a-root-cause) ## [Emerging Trends in ROOT CAUSE ANALYSIS (RCA) for 2017](https://www.thinkingdimensions.com/blog/it-csi/emerging-trends-in-root-cause-analysis-rca-for-2017) By [Mat-thys Fourie](https://www.thinkingdimensions.com/blog/it-csi/author/mat-thys-fourie) on Feb 22, 2017 8:03:12 PM [![](https://www.thinkingdimensions.com/hubfs/Blog%20Banners/Emerging%20Trends%20In%20RCA.png) ](https://www.thinkingdimensions.com/blog/it-csi/emerging-trends-in-root-cause-analysis-rca-for-2017) I am a professional problem solver. When I started applying my skills set as an Industrial Engineer to the IT environment, I was astonished at the maturity level of troubleshooting skills, specifically Root Cause Analysis, in this sector.  I became aware of a  whole generation of IT Professionals who have never been taught the fundamentals of deductive reasoning or critical thinking skills. There was (mis)use of the **“5 Whys”** technique and attempts to clone branded solutions to in-house situations, but little else in RCA. That has changed gradually over the last 10 years, but there are still some very basic problems and obstacles in getting RCA properly embedded into the Service Management environment. Topics: [Root Cause Analysis](https://www.thinkingdimensions.com/blog/it-csi/topic/root-cause-analysis) [Continue Reading](https://www.thinkingdimensions.com/blog/it-csi/emerging-trends-in-root-cause-analysis-rca-for-2017) [[fa icon="angle-double-left"] Prev](https://www.thinkingdimensions.com/blog/it-csi/author/mat-thys-fourie/page/1) [All posts](https://www.thinkingdimensions.com/blog/it-csi/all) [Next [fa icon="angle-double-right"]](https://www.thinkingdimensions.com/blog/it-csi/author/mat-thys-fourie/page/3) CATEGORIES [IT SERVICE ](https://www.thinkingdimensions.com/blog/it-csi) [OPERATIONS ](https://www.thinkingdimensions.com/blog/industrial-problem-solving) [STRATEGY ](https://www.thinkingdimensions.com/blog/strategy) [KEPNER QUOTES ](https://www.thinkingdimensions.com/blog/kepner) ### Recent Posts SIGN UP TO OUR NEWSLETTER Sign up for our newsletter and receive updates that will help your business to grow. 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