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Is it a myth to expect a seamless handover between Incident and Problem Investigations?

By Mat-thys Fourie on Oct 30, 2017 10:14:00 PM

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Problem Management: The ITIL Orphan?

By Adriaan du Plessis on Sep 24, 2014 4:16:00 PM

Dealing with end user incidents dominates service management environments.  Once the incidents are resolved, the service environment relaxes.  Resolving an incident implies less pressure from users, because no problem exists. 

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