Course Overview
This KEPNERandFOURIE Master Class aims to help Project Managers avoid unnecessary and expensive "Trial & Error" fixes by using a step-by-step critical thinking approach to identify, analyze, resolve and prevent incidents. Due to the highly specialized disciplines in Infrastructure, Database Management, Networking, Security/Risk, Development and Design, Project Managers often lack a common skill-set across their silos to solve incidents and problems effectively.
KEPNERandFOURIE Master Class applies to all jobs & industry disciplines (not just Information Technology) and is most effective in bringing all these varied skills together with a common process and language to resolve incidents. These KEPNERandFOURIE methodologies are currently been used by many Fortune 500 companies globally. These skills can be quickly applied to incidents & resolutions management, critical problems and projects in the workspace and the results can be measured in time, cost and quality metrics. The skill-set shared during this training goes hand in hand with Problem Management initiatives, transforming leadership in problem management.
(Upon successful completion of this course, you will earn 16 PDUs that can be used to maintain your PMP® credential.)
To register, please follow the link to the Stevenson Huréca website.
Who Should Attend
Project Director/Manager, SLA Manager, Incident Manager, IT Professionals, etc.
Key Takeaways
At the end of the 2-day KEPNERandFOURIE Master Class, you will experience the following benefits:
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Simplify the most vexing or seemingly impossible incident/problem solutions
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Reduce Mean Time to Restoration (MTR) for critical Incident Management
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Reduce undue tension and stress amongst stakeholders to achieve the desired ON-Time & ON-Quality delivery
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Analyse the Technical Cause to arrive at the correct Root Cause with the appropriate corrective actions and fixes by using a step-by-step critical thinking approach
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Mutually develop a sustainable IT solution with tools at the core of the processes
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Ability to achieve significant ROI by applying this KEPNERandFOURIE methodologies
What Will Be Covered
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PriorityWise – Identifying the core issues and then prioritizing them
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CauseWise – Identifying the technical and root cause of an incident / problem
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SolutionWise – The unique Max4™ solution finding process help investigators generate immediate solutions for incident situations and also for permanent solutions to Problem Situations.
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RiskWise – an effective way to identify ‘blind spots’ that can cause security issues, roll backs, and poor implementation
To register, please follow the link to the Stevenson Huréca website.
Testimonials
"I agree with Matt's comment that IT professionals are not trained in how to manage resources and project management tools and techniques. He showed us simple but highly useful techniques of how to use what we already have to ensure projects are running on time and within budgets". I would recommend this to any IT manager or project team member as a must to attend!" Steph Johannes, PMO Manager, Sasol International
"These tools are a must for serving as the foundation for investigating incidents and problems. It helped my team to reduce investigation time overnight. They found the common templates and tools assisted by the right questions as the most useful takeaway from the course." Louise Ng, Service Desk Manager, Medtronic
"The common tools and template approaches across silos in our company has made a major change in the optimization of all our SME's. There is a feeling that incident investigation meeting are now much more productive." Liam Edwards, Past Infrastructure Executive Director, Global Austrialian Investment Bank IT
Our Trainer - PS Coach
Dr. Mat-Thys Fourie (aka Matt) co‐founded Thinking Dimensions with Chuck Kepner in 1997. Together they developed the KEPNERandFOURIE™ Thinking methodology. His primary focus is on product design and managing the international network across 20 countries. This is supported by solution design, facilitation and capability development in the areas of process improvement, ITIL Continual Service Improvement Management, Lean‐Sigma and general problem solving practices. The main area of his work experience is in addressing client issues with customized programs and transferring this expertise in‐house. He is a noted public speaker, having made presentations in the US, Europe, Asia and Africa. He still enjoys teaching others the hands‐on application of his thinking technology. BMW, VW, Kimberly‐Clark, Gillette, Philips, Cadbury, Macquarie Group IT, SITA, BT Financial IT, RBS, SC, Westpac IT and Unisys are only some of his recent international clients he has consulted with. He has coached and taught leaders at all levels of organizations. From the boardroom to client interface to the factory floor, Dr. Fourie’s high energy, participative style has challenged and inspired leaders in four continents.
To register, please follow the link to the Stevenson Huréca website.
