Problem Management Workshop (NEW!)
2 Day, $1500ex GST per person
Sydney 20-21 July 2015 - Only 8 spaces left!
Melbourne 30-31 July 2015 - Only 9 spaces left!
This is a very new 2day KF workshop targeted at Problem Managers (Also Incident Managers will benefit).
It includes:
- Technical Cause & Root Cause skill sets.
- New exclusive RCA KF process. This is the process that will be used once the Technical Cause has been found in CauseWise, to find the underlying reasons - A true Problem Management Tool. This has been in development for 4 years and is now ready to be rolled out.
- Understanding what to do if the Root Cause is:
- In your control to identify.
- Not in your control to identify and you need mitigation actions to prevent reoccurrence.
- In a vendors control and you will never know the outcome.
- Networking with other Problem Managers and similar roles.
How your organisation benefits from this training:
- Greatly improved cross-silo collaboration - Internal, client & Vendor.
- A structured methodology on how to approach incidents & problems, solution, priority & risk situations effectively.
- Increased understanding of the nature of incident/problem situations.
- Reduction of finger pointing, blame fixing and time wasting.
- Structured approach to solve incidents quickly & accurately including both Technical Cause & Root Cause.
- How to generate actions to deal with root cause findings & corrective actions.
