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IT Root Cause Analysis
Find the Root Cause “
first time every time.”
In Washington D.C.,
London and Reading
Identify the correct factual object & fault successfully with appropriate SME
Quickly identify the unique impact characteristics of the fault
Identify the most appropriate and correct information sources (SMEs)
Identify both Incident Cause and Root Cause accurately “first time every time”
And more...
Washington, D.C. - November 16, 2017
London, UK - November 30, 2017
Reading, UK - December 1, 2017
Strategy
Timothy Lewko
+1 604 488 4340
tlewko@thinkingdimensions.ca
IT CSI
Mat-thys Fourie
+1 703 946 1142
Mat-thys@thinkingdimensions.com
Operational Problem Solving
J. Adriaan du Plessis
+27 0 10 500 0467
adriaan@thinkingdimensions.co.za