The Formula for Stable and Dynamic Change

Mar 10, 2015 2:18:12 PM

All businesses seek continuous improvement, but it only happens through change. Change is accomplished when management sets clear, unwavering expectations for the organization to repeatedly apply the right “thinking” tools to build the experience required to affect/sustain change that delivers the desired results. Change is about influencing “hearts and minds,” it is systematic, and it is manageable.

 

DS = AD+ X (Expectations + Experience) X VP

  • Dynamic Stability (DS) – consistently applying the appropriate “solution focused” Thinking Tools in an ever changing business environment.

  • Attention Density (AD+) – focusing long enough on the learning and application of the new tools to ensure they are engrained into the organization.
  • Expectations – setting clear performance requirements for using the new skills.

  • Experience – repeatedly applying the new skills to build an automatic acceptance of their use. 

  • Veto Power (VP) – rejecting any return to replace the newly learned skills with prior approaches and methodologies.


The human mind has evolved to view change in the environment as “errors," perceived threats, or possible opportunities.  Thus the response is to investigate and exploit or reject the change – the instinctual reaction to fight or flight.

 

Cognitive change demands the mental act of focusing and holding the brain’s attention in place to allow the Working Memory to make the “circuit” connections associated with what is being focused on, so an idea or concept will be “hardwired” into the long-term memory. 

Working_memory

To gain an organization’s attention for change, management must set the expectations to exploit (fight) the desired outcome and provide tools that create solution experiences so people resist exercising their veto power over new ideas.


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Keith Pelkey

Written by Keith Pelkey

St. Louis, MO, USA | Partner of Thinking Dimensions Global
Mr. Pelkey facilitates the design and implementation of strategically focused process and people capability enhancements to drive business competitiveness. His expertise lies in building operational management and team relationships to construct business process performance that delivers measureable and strategically aligned results. With 20 years of global experience Mr. Pelkey has advised clients in multiple industries across North America, Europe, and India.

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