All businesses seek continuous improvement, but it only happens through change. Change is accomplished when management sets clear, unwavering expectations for the organization to repeatedly apply the right “thinking” tools to build the experience required to affect/sustain change that delivers the desired results. Change is about influencing “hearts and minds,” it is systematic, and it is manageable.
Keith Pelkey

Mr. Pelkey facilitates the design and implementation of strategically focused process and people capability enhancements to drive business competitiveness. His expertise lies in building operational management and team relationships to construct business process performance that delivers measureable and strategically aligned results. With 20 years of global experience Mr. Pelkey has advised clients in multiple industries across North America, Europe, and India.
Recent Posts
The Formula for Stable and Dynamic Change
By Keith Pelkey on Mar 10, 2015 2:18:12 PM
Business Imperative to Accelerate Operational Improvement Initiatives
By Keith Pelkey on Mar 3, 2015 11:55:00 PM
Companies need and demand fast results to be competitive! Since the late 1980s, top performing businesses have ventured into various operational improvement methodologies with mixed results. The marketing of methodologies promotes that “the new” approach is better, easier, or more sustaining – hence TQM, Six Sigma, Malcolm Baldrige, Lean Mfg, ISO 9000.
Key Capabilities Create the Value that Drives Competitive Advantage
By Keith Pelkey on Feb 24, 2015 5:09:00 PM