All businesses seek continuous improvement, but it only happens through change. Change is accomplished when management sets clear, unwavering expectations for the organization to repeatedly apply the right “thinking” tools to build the experience required to affect/sustain change that delivers the desired results. Change is about influencing “hearts and minds,” it is systematic, and it is manageable.
Companies need and demand fast results to be competitive! Since the late 1980s, top performing businesses have ventured into various operational improvement methodologies with mixed results. The marketing of methodologies promotes that “the new” approach is better, easier, or more sustaining – hence TQM, Six Sigma, Malcolm Baldrige, Lean Mfg, ISO 9000.