---
title: Operational Problem Solving Blog | Stakeholder Analysis
description: Stakeholder Analysis | Read Thinking Dimensions Global weekly blog on Operational Problem Solving
---

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# Blog - Operational Problem Solving

## [Is the Customer Your #1 Stakeholder?](https://www.thinkingdimensions.com/blog/industrial-problem-solving/is-the-customer-your-1-stakeholder)

 By [John Hudson](https://www.thinkingdimensions.com/blog/industrial-problem-solving/author/john-hudson) on May 14, 2015 12:05:45 AM

[![](https://www.thinkingdimensions.com/hubfs/img/Blog_Photos/stakeholderMeeting.jpg) ](https://www.thinkingdimensions.com/blog/industrial-problem-solving/is-the-customer-your-1-stakeholder)

*** (Blog 5 of 5)***

***Coming together is the Beginning, Keeping together is Progress,***

***Working together is Success**.*

-Henry Ford

There is a need to create a positive touch point on every interaction with a [customer](https://www.thinkingdimensions.com/resources/blog/industrial-problem-solving/viewing-the-problem-from-the-customers-shoes). This is not as simple as it sounds for in the ever expanding technology of today the majority of interactions with customers tend to be on-line or remote connections. We are getting fewer and fewer opportunities to have a positive interaction, which means the opportunities that we have, must be positive and fulfilling. How can we possibly ensure this is going to happen?

Topics: [Stakeholder Analysis](https://www.thinkingdimensions.com/blog/industrial-problem-solving/topic/stakeholder-analysis) 

[Continue Reading](https://www.thinkingdimensions.com/blog/industrial-problem-solving/is-the-customer-your-1-stakeholder)

## [The Benefits of Stakeholder Analysis](https://www.thinkingdimensions.com/blog/industrial-problem-solving/the-benefits-of-stakeholder-analysis)

 By [Adriaan du Plessis](https://www.thinkingdimensions.com/blog/industrial-problem-solving/author/adriaan-du-plessis) on Oct 14, 2014 5:22:00 PM

[![](https://www.thinkingdimensions.com/hs-fs/hub/358589/file-1859575772.jpg) ](https://www.thinkingdimensions.com/blog/industrial-problem-solving/the-benefits-of-stakeholder-analysis)

IT Service Management Players mostly need to make decisions in a short period of time, failure to make quick effective decisions will delay solutions being implemented and therefore also customer experience.  Involving stakeholders who affect or may be affected by the envisaged decision, sounds onerous, when fast solutions are necessary. 

Topics: [industrial problem solving,](https://www.thinkingdimensions.com/blog/industrial-problem-solving/topic/industrial-problem-solving) [Stakeholder Analysis](https://www.thinkingdimensions.com/blog/industrial-problem-solving/topic/stakeholder-analysis) 

[Continue Reading](https://www.thinkingdimensions.com/blog/industrial-problem-solving/the-benefits-of-stakeholder-analysis)

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