John Hudson

London, UK | Partner of Thinking Dimensions Global
Mr Hudson focuses on the delivery and support of the RCA suite of KEPNERandFOURIE™ products with particular emphasis within the IT environment. He draws on almost 20 years of experience within the IT industry in the UK and Southern Africa. His particular strengths relate to the development and refining of products and content specific to client needs.

Recent Posts

Is the Customer Your #1 Stakeholder?

By John Hudson on May 14, 2015 12:05:45 AM

 (Blog 5 of 5)

Coming together is the Beginning, Keeping together is Progress,
Working together is Success.

-Henry Ford

There is a need to create a positive touch point on every interaction with a customer. This is not as simple as it sounds for in the ever expanding technology of today the majority of interactions with customers tend to be on-line or remote connections. We are getting fewer and fewer opportunities to have a positive interaction, which means the opportunities that we have, must be positive and fulfilling. How can we possibly ensure this is going to happen?

Continue Reading

Creation of Hybrid Solutions through Consensus in Team Problem Solving

By John Hudson on May 6, 2015 5:28:44 PM

(Blog 4 of 5)


Any Fool can know. The point is to understand.
- Albert Einstein

The above Einstein quote is one of my favourites, partly because it is more relevant today than it has been at any other time in history. “Any Fool can know” - and if they don’t already know a quick search in Google using a selection of key words will soon give them the answer - For Example the information relating to the sinking of the Titanic over 100 years ago

  • Question - Which passenger ship sunk by iceberg? - The Titanic

A more difficult question to pose and if you are looking for the more important pieces of information!

  • Question - “Why did the Titanic sink?”
Continue Reading

The Thinking Behind the Process

By John Hudson on Apr 28, 2015 4:13:00 PM

Blog 3 of 5 

The world as we have created it is a process of our thinking. It cannot be changed without changing our thinking.
-Albert Einstein


In Part 2, we discovered how a group of participants coped with being exposed to the Polestar Business Simulation. It is important to reiterate that the participants were totally unprepared for the exposure and were expected to fail abysmally, which they did!

Continue Reading

Creating Order from Chaos

By John Hudson on Apr 22, 2015 9:19:00 PM

Through Simulation to Exasperation (Blog 2 of 5)

You will have noticed this is Part 2 and as such is a continuation form “Viewing the Problem from the Customer's Shoes.” We have taken 16 unsuspecting participants and are about to launch them into the Polestar business simulation to help them to better understand the business they are in (Their Day Jobs). This is the first step in creating order from chaos. 

Continue Reading

Viewing the Problem from the Customer's Shoes

By John Hudson on Apr 14, 2015 5:19:00 PM

Blog 1 of 5 

When we interact with our clients in the problem management workshop, it is often difficult to get them to understand the situation from a different perspective. This is often the case when it comes to putting themselves “in the customer’s shoes,” to appreciate the negative or “knock-on” effects the customer is experiencing. I suppose we could sit them down in front of an irate customer and let the customer verbally abuse the unsuspecting staff member for a few minutes - I would view this method as being counter-productive!

Continue Reading

Sign up for our newsletter and receive updates that will help your business to grow. Do not waste time, we're here for you.