Creating Order from Chaos

By John Hudson on Apr 22, 2015 9:19:00 PM

Through Simulation to Exasperation (Blog 2 of 5)

You will have noticed this is Part 2 and as such is a continuation form “Viewing the Problem from the Customer's Shoes.” We have taken 16 unsuspecting participants and are about to launch them into the Polestar business simulation to help them to better understand the business they are in (Their Day Jobs). This is the first step in creating order from chaos. 

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RCA Facilitation for Complex Problems

By Adriaan du Plessis on Feb 3, 2015 6:07:00 PM

Subject Matter Experts and Process –

Problem Solvers are often asked to facilitate a root cause analysis session because the problem owner is of the view that the problem is complex.  This article will focus on “how to process/facilitate a root cause analysis for a complex technical problem,” and the use of Subject Matter Experts (SMEs).

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By Mat-thys Fourie on Sep 30, 2014 6:35:00 PM


Decisions fail everyday in most organizations, and the reason for this does not seem to get through to decision makers. If you do a study to get to the bottom of why decisions fail you would uncover two factors as being the main culprits for this failure. That is “ Lack of Stakeholder inputs” and “ Lack of using a proper decision making process”.

Today, let’s talk about the first and most important one – stakeholder inputs. We could make a statement that the level of collaborative inputs equals the level of implementation commitment and we will not be far from the truth. In fact the following equation is most applicable in decision making:

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