Is it a myth to expect a seamless handover between Incident and Problem Investigations?

By Mat-thys Fourie on Oct 30, 2017 3:14:00 PM

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Press Release: Global Problem Solving Expert Presents IT Root Cause Analysis Workshop

By Mat-thys Fourie on Oct 20, 2017 9:42:17 AM

Learn a groundbreaking approach to finding the Root Cause the first time every time.

First seen on Cision PR Newswire.

Topics: ITRCA
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Real Meaning of Root Cause

By Mat-thys Fourie on Oct 13, 2017 10:02:44 AM


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How to Improve IT Problem Solving Maturity Levels

By Mat-thys Fourie on Oct 6, 2017 3:46:52 PM

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Rapid Incident Restoration within 5 Questions

By Mat-thys Fourie on Aug 9, 2017 2:15:00 PM

How to identify the reason an incident occurred by asking just 5 questions? (And these are not the 5 WHYs...)

Our approach is surprisingly simple, single-minded and focused. Every action is based on finding the CORRECTFAULT! Almost every time when our consultants get involved with a Bridge Team trying to restore an action, we find them floundering to identify the correct fault. All we do differently to what has been tried before is ask searing questions of the SMEs that focus on the fault.

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